GET BACK TO A WORKING DESK

Find the next
useful check.

These guided flows help separate a setting, an output limit and a possible hardware fault. Start with what you can observe.

SOMETHING ISN’T WORKING?

Follow the symptom.

One question at a time.
A useful next action at the end.

01 / GUIDED CHECK

The monitor has no picture

Trace a missing picture through monitor input, host connection, permissions and display limits.

Start troubleshooting →02 / GUIDED CHECK

The screens show the same desktop

Separate an operating-system setting from a dock output limit or a laptop display limit.

Start troubleshooting →03 / GUIDED CHECK

The laptop charges slowly or not at all

Check whether the dock supplies host power, whether it meets the laptop requirement, and what shares the power budget.

Start troubleshooting →

Keep the comparison simple

Change one connection at a time. Record what works before replacing equipment. For a planned setup, use the device and connection checker; for flicker, sleep/wake, Ethernet or webcams, browse the full guide collection.